SHIPPING & RETURNS

Shipping Policy

FREE LOCAL DELIVERY.

Delivery Cost R00.00 For Orders Under R200.00 (CPT, JHB & DBN)

FREE SA DELIVERY ON ANY ORDERS OVER R200.00 (Excludes Northern Cape, Limpopo, Mpumalanga).

As our business relates to the sale of truck parts, we may request an additional cost for delivery to non business addresses.

For orders to Lesotho, Namibia, Swaziland, Botswana, Mozambique, Zimbabwe and Worldwide, please contact us to agree shipping costs.

We at DIESELPROS are one of the fastest growing suppliers of truck body parts, currently importing parts for Scania, Volvo and DAF from all around the world with a range of universal truck parts to suit all models.

We are focused with supplying truck parts at a reduced cost to the haulage industry.

All of our parts are made to the same specification and quality controls as original parts which allows peace of mind and easy assured fitment.

We understand how difficult it can be to source quality truck parts on short notice and in view of this, our website is designed to be as clear as possible in regards to exactly what items we have available.

If you have any queries please do not hesitate to call or e-mail.

Return & Exchange Policy

Any items returned by a customer MUST have a valid proof of purchase proving the item was bought from DIESELPROS. No refund, credit or exchange will be permitted without a valid receipt or proof of purchase that the item was bought from DIESELPROS (eg proof of payment & invoice).

Staff must check that all the items have been returned

Check items returned against the contents listed on the box or by obtaining another item from stock
Ensure that all leads, remote controls, batteries, instructions and original packaging are included
The Customer Warranty slip must also be filled in
Customer contact details must be obtained and checked against the TV/CB Sales Book where applicable

1. PRODUCT(S) RETURNED UNUSED, WITH ORIGINAL PACKAGING AND IN WORKING CONDITION

With a valid DIESELPROS receipt/proof of purchase and bought within the last 28 days

a. Customers should be offered the opportunity to exchange the product for any item being sold by Junction 29 (any difference in price must be paid).

b. Should the customer ask for a refund, this should be made by the same method originally used to purchase the goods. (For example if the goods were paid for in cash, then a cash refund should be made. If the goods were purchased on a credit card, then the original credit card should be credited with the purchase value). With a valid DIESELPROS receipt/proof of purchase and bought more than 28 days ago.

c. These items are outside the returns period. No refund, credit or exchange is permitted.
(NB – under certain circumstances, and if the items are still part of DIESELPROS current product range, returned items may be exchanged at the discretion of the Manager.)

2. ALL PRODUCT(S) RETURNED WHICH HAVE BEEN IDENTIFIED AS FAULTY

With a valid DIESELPROS proof of purchase and bought within 28 days or the warranty period

On checking the goods we must ensure that the item is faulty – eg
– That it has not been damaged or tampered with
Customers should be offered the following options:-
i. To exchange the product, on a like for like basis (NB – we retain the new packaging)
ii. To exchange for an alternative product – upgrade/downgrade (any price difference must be paid)
iii. To receive a Credit Note for use against future SHOP purchases

NB – No exchanges or refunds can be made immediately
i. Take a record of the Customer’s details and advise them that the item will be returned to the Supplier for testing and we should have a decision within 14 days (as indicated at time of purchase).

ii. If after testing the Supplier agrees the goods are faulty, then an exchange will be granted, or a Credit Note provided for use against future SHOP purchases.

iii. If the supplier does not agree there is a fault then no exchanges or refunds will apply.

iv. Should there be any problems, please contact DIESELPROS.